Terms and Conditions of Sale

1. Overview & Operational Agreement

This document constitutes a binding digital contract under the provisions of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. By browsing, accessing, registering, or purchasing products on GenZstore.in (referred to as "we", "us", "our", or "the Store"), the consumer ("you" or "the Buyer") explicitly agrees to be governed by the conditions detailed herein.

If you do not accept these operational terms, you must immediately terminate use of our platform.

2. Order Verification, Acceptance & Cancellation

The placement of an order does not constitute an automatic guarantee of dispatch. Acceptance is contingent upon inventory audit, technical security clearance, and delivery address verification:

• Verification Mandate: We employ automated SMS, WhatsApp, and voice calling mechanisms to authenticate every order. Unresponsive or unverified orders will be automatically held and cancelled.
• Merchant Reservation of Rights: GenZstore reserves the right to decline or cancel any transaction flagged by automated fraud prevention filters, incomplete postal addresses, or unserviceable PIN codes.
• Buyer Cancellation Window: Order cancellations can only be requested within 2 hours of checkout by contacting our customer care line before transit labeling.

3. Cash on Delivery (COD) & Anti-RTO Governance

To curb fraudulent carting and manage high logistics costs associated with Return to Origin (RTO), COD fulfillment is governed by strict compliance checks:

• Pre-Handover Payment: Under standard courier operating protocols across India, delivery executives are not authorized to allow open-box inspection prior to collecting the full invoice payment.
• Frivolous Rejections: In the event a customer confirms a COD shipment but unjustifiably refuses delivery at the doorstep, GenZstore reserves the statutory right to blacklist the phone number, email, and address from accessing COD payment facilities permanently.

4. Pricing, Taxes & Payment Security

All prices listed on GenZstore are in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless otherwise explicitly specified:

• Digital Gateways: Prepaid transactions (UPI, Debit/Credit Cards, Net Banking) are routed through certified, 256-bit encrypted payment aggregators. GenZstore does not retain, process, or store financial credentials, CVVs, or OTP numbers.
• Pricing Rectification: In the event of a system typography or pricing error, GenZstore maintains the right to cancel the order and process an immediate full refund to the original source method.

5. Shipping, Fulfillment & Delivery Timelines

Orders are dispatched through premier 3PL logistics networks (such as Delhivery, Blue Dart, and Xpressbees). Full operational timelines are set forth in our dedicated Shipping & Delivery Policy:

• Dispatch Window: Handled within 24–48 business hours post-confirmation.
• Standard Transit: 4–7 business days pan-India depending on municipal zoning.
• Transit Delays: We are not liable for unavoidable regional courier disruptions arising from severe weather, governmental directives, natural disruptions, or regional transport blockades.

6. 7-Day Doorstep Replacement & Mandatory Proof

In accordance with our Refund & Return Policy, items received in a defective, broken, or mismatched condition are eligible for doorstep exchange within 7 calendar days of delivery:

• Mandatory Unboxing Video: To safeguard against return fraud, the buyer must furnish a clear, continuous 360-degree video recording starting before the courier outer bag is opened, demonstrating the initial packaging state and the specific defect.
• Ineligibility: Requests missing verified proof, items showing intentional tampering, or products with missing tags/packaging cannot be approved for return pickup.

7. Proprietary Content & Trademarks

All visual designs, product descriptions, website layouts, icons, brand names, and source codes hosted on GenZstore are the proprietary assets of the business. Any unauthorized scraping, commercial copying, or distribution without prior written consent will attract legal remedies under the Copyright Act, 1957.

8. Limitation of Liability & Force Majeure

To the maximum extent permissible under Indian Law, GenZstore, its directors, and associates shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from platform downtime, courier delay, or improper product application by the user. Our maximum aggregate liability shall not exceed the net purchase value paid by the customer for the disputed item.

9. Statutory Grievance Redressal & Customer Support

In compliance with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, all customer queries, disputes, and compliance notices must be directed to our verified helpdesk: