Facebook Pixel

Shipping & Delivery Policy

Last Modified: October 2026 | National Fulfillment Network (India)

Pan-India Express Logistics

Transparent Shipping Standards

  • ✔ Free Standard Shipping on all prepaid & eligible COD orders
  • ✔ Warehouse packaging & handover within 24–48 business hours
  • ✔ Real-time carrier tracking via automated SMS & WhatsApp links
Track Active Parcel →

⏱️ 1. Order Processing & Dispatch Timelines

All orders placed on GenZstore are queued for quality inspection, protective bubble packing, and fulfillment verification within 24 to 48 business hours. Orders placed on Sundays, state holidays, or public holidays are dispatched on the immediate next operating business day.

🚚 2. Transit Timelines & Carrier Networks

We fulfill orders pan-India through tier-1 third-party logistics (3PL) partners including Delhivery, Blue Dart, and Xpressbees:

  • Tier-1 Metro Hubs (Delhi NCR, Mumbai, Bengaluru, Hyderabad): Delivery within 3 to 5 business days post-dispatch.
  • Rest of India (Tier-2 & Tier-3 Cities): Delivery within 4 to 7 business days post-dispatch.
  • Remote Regional Zones (North-East, J&K, Remote Pincodes): May require an additional 2 to 3 working days depending on local state transit guidelines.

Note on Transit Delays: Delivery times are estimates. GenZstore is not liable for incidental delays caused by state transit restrictions, extreme weather events, or regional courier disruptions.

📦 3. Shipping Charges & Free Delivery Threshold

We provide Free Standard Shipping across India for all confirmed prepaid orders and eligible Cash on Delivery orders. What you see on our official catalog is the final price; there are no hidden packaging or convenience surcharges at checkout.

💵 4. Cash on Delivery (COD) Compliance & Anti-RTO Governance

Cash on Delivery is enabled across serviceable postal codes under strict anti-fraud operational protocols:

  • Automated Pre-Dispatch Check: Our system dispatches an automated verification link via WhatsApp or SMS. Orders that remain unverified or fail phone authentication will be placed on temporary hold.
  • Standard Courier Protocol: Delivery personnel operate under standard courier policies that do not permit open-box inspection or parcel unsealing prior to receiving payment.
  • Frivolous Doorstep Refusals: Refusing a verified COD shipment at the doorstep without evidence of external package damage results in permanent revocation of COD privileges on that account and address under our Terms & Conditions.

📍 5. Real-Time Shipment Tracking (AWB)

As soon as your shipment is scanned by the courier partner, an automated confirmation containing the Air Waybill (AWB) number and direct tracking URL is generated. You can trace the transit journey live from our warehouse hub to your local distribution center.

⚠️ 6. Address Accuracy & Failed Delivery Attempts

Buyers are responsible for submitting accurate shipping details during checkout (including recipient name, complete flat/street address, landmarks, and valid 6-digit pin code):

  • Logistics partners will make up to 3 consecutive delivery attempts before initiating Return to Origin (RTO).
  • If a shipment returns to our warehouse due to an incorrect address, wrong contact number, or customer non-availability, re-dispatching the order requires verification and may incur applicable courier reshipping fees.

🔄 7. In-Transit Defect or Transit Damage Claims

If your outer courier flyer arrives severely torn or tampered with, refuse the parcel immediately and notify us. If an item arrives damaged inside the package, you are protected by our 7-day doorstep exchange under our Refund & Return Policy. A continuous 360-degree unboxing video is required to authenticate transit defect claims.

📬 8. Shipping Helpdesk & Grievance Contact

For urgent parcel tracking escalations, address corrections within 2 hours of ordering, or courier discrepancies: